Terms & Conditions
Accommodation provider: Thermotechnic Products GmbH (“Offenbeck's”)
Hohlfeldergasse 45, 2103 Langenzersdorf, Austria
Company register: FN 147157h, Regional Court Korneuburg · VAT: ATU41455304
Contact: servus@offenbecks.at
Version: 18 July 2026
This English version is provided for convenience; the German AGB are legally binding.
1. Scope
These terms govern accommodation contracts for “Offenbeck's Haus im Garten” and — once operating — the rooms at “Offenbeck's Haus am Hauptplatz” booked directly with us via our website, e-mail or phone. For bookings via platforms (e.g. Booking.com, Airbnb), the respective platform terms additionally apply. Deviating terms of the guest do not apply.
2. Conclusion of contract
The presentation of our accommodations is non-binding. By submitting a booking, the guest makes a binding offer. The contract is concluded upon our booking confirmation by e-mail.
3. Prices
All prices are in euros and include statutory VAT as well as the local visitor's tax of the market town of Langenzersdorf (currently € 2.60 per person per night). The total price displayed at the time of booking applies.
4. Payment
Payment is made, at the guest's choice, by bank transfer (invoiced, as detailed in the booking confirmation), via PayPal, or on arrival — in cash or by card (including Apple Pay and Google Pay). If the booking confirmation states a payment deadline and it is not met, we may withdraw from the contract and re-let the accommodation.
5. No right of withdrawal (distance selling)
Pursuant to Austrian law (§ 18 para 1 no 10 FAGG), contracts for accommodation for a specific period are exempt from the statutory 14-day right of withdrawal for consumers.
6. Cancellation policy
Our bookings are non-cancellable and non-refundable: in the event of cancellation by the guest or no-show, the full booking price remains due and payments already made are not refunded, regardless of the reason. We recommend taking out travel cancellation insurance.
If you cannot travel, we will gladly try — as a gesture of goodwill, without legal obligation — to find an amicable solution (e.g. rebooking to another date, subject to availability).
7. Cancellation by us
If we must cancel the accommodation for reasons within our sphere (e.g. force majeure, unforeseeable unavailability), all payments made will be refunded promptly and in full. Further claims exist only in accordance with clause 11 (Liability).
8. Arrival and departure
Check-in: 3–8 p.m. (other times gladly by arrangement). Check-out: by 11 a.m. The accommodation is no longer available after the check-out time on the day of departure.
9. Use, house rules, registration duty
Occupancy is limited to the number of persons stated at booking (maximum occupancy as offered). Pets are warmly welcome at the holiday house upon prior notice; each pet is subject to a fee of € 10 per night, which is not included in the booking price and is paid at the property. The guest agrees to treat the accommodation with care and is liable for damage caused in accordance with statutory provisions.
Under the Austrian Registration Act, guests must complete the registration form (conveniently in advance via our online check-in). The accommodation may only be occupied by the guests stated at booking and duly registered; overnight stays by unregistered persons are not permitted by law.
The statutory quiet hours — daily from 10 p.m. to 6 a.m., Saturdays from 12 noon to 3 p.m., and all day on Sundays — must be observed. Parties and events of any kind — in particular bachelor and bachelorette parties, hosted events, and photo or video shoots — are expressly prohibited.
10. Smoking
Smoking is prohibited inside all of our accommodations. Violations incur a special cleaning fee of € 300.
11. Liability
We are liable in accordance with statutory provisions. For slight negligence we are not liable, except for personal injury. Statutory innkeeper liability for brought-in items (§§ 970 ff ABGB) remains unaffected. Use of the parking space is at the guest's own risk; no contract of safekeeping is concluded.
12. Privacy
Information on the processing of personal data can be found in our privacy notice.
13. Dispute resolution, governing law, jurisdiction
EU Commission platform for online dispute resolution: ec.europa.eu/consumers/odr — We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Austrian law applies, excluding its conflict-of-law rules and the UN Sales Convention. For consumers, this applies only insofar as mandatory provisions of the law of their state of residence are not displaced. For entrepreneurs, the competent court at our company seat has jurisdiction; statutory jurisdictions apply to consumers.
14. Final provisions
Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.